FAQ
Which payment methods can I use?
- Credit card
- ATM card
- PayPal
- Klarna
- Amazon Pay
- Apple Pay
- Instant bank transfer
- Google Pay
- American Express
- EPS
Who do I contact if I have general questions or a question about my order?
Please email us at info@ravenecy.com. Describe your question in as much detail as possible and please provide as much information as possible so that we can assign your order more quickly (order number, name, etc.)
Can I return or exchange an item?
Ravenecy allows returns and exchanges within 14 days from the delivery date of the order. All returned items must be unused, undamaged and unwashed with all tags attached. The return is made by the customer. To do this, please fill out this form .
If Ravenecy determines that products are not in their original condition, no refund or exchange will be issued and the items will be sent back to you.
How much are the shipping costs?
Information about our shipping conditions can be found here.
Who pays the costs of a return?
The customer bears the costs of the return himself.
What do I do if a product arrives damaged?
We want all of our customers to receive quality products. If you've ever received a faulty item, we're sorry. Please email us at info@ravenecy.com with a photo and description of the defect. We will take care of your problem as soon as possible.
How do I exchange an item?
For this we ask you to fill out this form. If you have any further questions, you can always contact our customer service info@ravenecy.com .
What do I do if I received an incorrect item?
We're sorry if we made a mistake packing your order and you received the wrong item as a result. In this case, please send an email to info@ravenecy.com and our customer service will then take care of returning the wrong item and shipping the item you want.